Beyond excellent service . This was one of the best dealerships I’ve ever had the opportunity to work with . Quality of service was fantastic !! I definitely recommend shopping with them for great rates and fantastic customer service
From the very first email I was treated with the upmost respect and concern. The sales team I dealt with was patient and the usual anxiety and stress of getting a new car lease was put to rest. Thanks Joe Falcaro , for your patience, honesty and humor and for making this the easiest transition into a new car ever. And I’ve been leasing cars for 25 years. And to Derek also for helping me switch vehicles. I would highly recommend this dealership !!
Great service and communications throughout the entire process. Highly recommend! A+
Excellent service.. Smooth process
Amazing experience here at this dealership in my hometown of Bay Ridge. Felt comfortable from the beginning and hashed out a deal in an hour for my new 3 series. I would highly recommend this dealership to any new BMW customer. All the guys there are professional and you could tell the community vibe in there is very welcoming.
I have to say I was very upset when I woke up one morning and saw my 5 Month old BMW X5 leaking Engine Coolant. I immediately called BMW of Brooklyn Service and the staff on the phone was extremely helpful transferring me over to Roadside Assistance to arrange a tow of my car to the service department. The tow truck arrived quickly and the operator was very friendly. I got to the service center half and hour after calling and was introduced to Colton. Colton from the start was very nice and attentive to all the needs I had and listened to me very clearly as I expressed what was wrong with my car. The Service Center Provided me a loaner right away and Colton told me he would reach out in the following days to let me know what happened to my car. Colton did just that, he was very responsive through email letting me know exactly what was wrong with my car and that they had to order a part from the BMW Factory in Germany. Colton did everything in his power to get the part in the fastest possible way and the whole crew at BMW of Brooklyn Service got it done! Colton kept me informed every step of the way taking away any worry I had and reassured me that my car was in great hands! Fast forward some time and my car was ready for pickup just in time for the weekend and Colton personally checked it out before I picked it up to ensure everything was up to par. Thank You Colton and the whole crew at BMW of Brooklyn Service for such a smooth and painless experience. Highly Recommend!
Great experience. Great atmosphere. Friendly staff. Nice waiting area.
Perfect customer service. Straight to the point. Timely responses and efficient workflow from handling my application to delivering my vehicle to my front steps. Robert was my representative that sold me the car. He gave me a great deal and was very helpful! Highly recommend the dealership and definitely Robert!