Customer Testimonials
To make diagnostic why my car suddenly stopped working during the ride
had a wonderful experience at bmw of brooklyn . picked up nice x3 at very competitive price and enjoyed great quality of service and attention from LEo
I've been bringing my out-of-warranty E92 328i here exclusively for oil changes, brake fluid service, recalls, and other routine maintenance since 2016. Without exception, I've always received top notch service and fair pricing.
If you call in and need a part, they will tell you need to go there to pay for it so they can order it. Tell then to send you and invoice with a portal to pay for it. You get a discount and save a trip.
The service representative Thomas ciranni is always so easy n helpful to deal with and he gets all my car needs taking care of so easily.
Anthony Abrams made me feel very welcomed and received. I had the pleasure of working with Anthony and his amazing team. Among the excellent experts working there, epitomizes professionalism, pleasant personality, and swift service. Thanks BK BMW
The rep that took care of me when I was there offered superior customer service. He gets a 10 out of 10
Danny was really helpful when getting some repairs on my car. He is transparent and shows all your options to help you make the right choice for your situation. I highly recommend this location for your BMW servicing needs.
Bought a 2023 X7 from BMW Brooklyn. I worked with Tommy who was amazing throughout the entire process. Worked with us to do a custom build and gave us great updates throughout the entire process. I highly recommend them for their care, ease of process and professionalism throughout. I will continue to be a customer going forward.
I always have a great experience Abraham at bmw of Brooklyn is amazing always y’all will never lose a customer in me ❤️
A+ for everything! I was out of town and got a call to remind me of service due. I immediately went to the local dealer many states away from where we purchased. I was greeted very pleasantly from Ernest in the office. He took care of me from start to finish. I absolutely loved having someone show me the vehicle and what they have done. My X7 is still new, and the maintenance was covered. I paid $0 .. and was happy not to be slapped with random findings.. Having been a walk up client, and been helped with no hiccups.. I ...
I have been using this BMW Service station for several years. The staff are very polite and professional. The work that was done in my car is explained to me in detail which I really appreciate. Service is fast, thorough and of the highest quality.
Great stuff , fast and easy with the service . Raul was our service adviser . Thank you for your help
I just got my x7 m package in the bmw brooklyn Leo is best sales person you ever meet he explain everything in the details and help you with everything quick respond for everything you need even after working hours he is just the best very helpful person Thanks Leo for everything buddy see you in 2-3 years again
Very efficient and friendly crew here. All went very smoothly.
If you value your time and $$ then shop at BMW Brooklyn. My recent purchase of an X5 went better than expected!
This is our third BMW over the years. This establishment goes the extra mile to make your experience flawless. Professional, courteous and above all, competitive pricing. Thank you again senior sales manager Anthony, we are enjoying our new ride!
Danny my rep was excellent. Stayed in touch with me and resolved my rim issues immediately. Highly recommend
Very pleasent experience. Thomas was my service rep for the day. Dropoff was quick, pickup was easy, no nuances, no surprises, even a car wash was offered which is something that no other service centers, that I have dealt with, offered. First time BMW owner, so maybe it is customary to have such a service experience, but I think that all service centers should strive to follow this service centers model.
Ernie is the best he helped me out so much he is definitely my new mechanic.
Recall fixes.
Besides the pricing for which he has no control - Tom is excellent service rep. Keeps you informed and gets things done. Highly recommend seeing Tom.
Excellent service they always professional very helpful I'm ready to get another car from them.
Amazing customer service!!
A diagnostic service was needed to alleviate some engine warning messages, it was taken cared of and the car performs now as it should.
I wish they were a little more updating with the status of my car, but other than that they were pretty nice and got my car done fast, nothing better than getting the new part you need quickly.
Although I wasnt happy about the wait and no loaner available. I wanted to say that Dan was excellent. Great customer service and he made the process much better. He was courteous and professional.
Halo Everyone.... My name is Santhosh. I bougt brand new Bmw x5 from this dealer ship on june 21st. It was my dream car. Last Thursday early morning I lost my car. Somebody took the car so easly. No alarms, no signals nothing... I call Bmw assist to trace the car and they said its my responsibility to keep the car safely. Up to this writing I don't have no clues about my car... Before you guys buy this car think twise.One thief can rob this car so easly.Nobody going to help you.
If you want to purchase a BMW from a loyal dealership in the east coast area, you definitely want to check out BMW of Brooklyn. Amazing deals and an honest staff.
Great very professional and they gave me a loner as promised
This is one of the best BMW dealership in NYC
Great customer service, while all my concerns were addressed by my service advisor for my appointment and all other representatives were very attentive also, in addition to that I would also like to take this time to say thanks for making my experience fantastic.
I got my engine oil changed in under an hour. It was the fastest oil change I could ever ask for and the customer service is top notch
In and out less than 2hrs… nice fast service with car wash. Also call to pickup the car so you don’t need to stay there and wait .
Replace the airbags and something with the lights.
Great service !! I have brought my car to BMW of Brooklyn Service and I have always appreciated the way the staff looked about the care for my car. Special thanks to Ernie, who made my experience less stressful, with constant contact and updates on service. I would never hesitate to bring my car to BMW of Brooklyn....... thanks again !
Tony 5 Star Best Guy
I’ve been in the market for a new car for over a year and couldn’t decide which one I wanted to buy. I kept searching and constantly changing my mind on the car. Everyone pretty much assumed that I wasn’t getting a new car. That all changed when I visited BMW of Brooklyn with a friend who was looking to buy a BMW. During my search, I did come across a few BMW models that caught my attention, but it wasn’t until I met Anthony Miccio, Client Advisor, that solidified my decision to buy a car. ...
BMW of Brooklyn always earns a 5 STAR score. Their service is simply the best. Their staff are always knowledgeable, professional, and courteous. I love giving BMW of Brooklyn my family’s business and recommending all my friends to this BMW dealership. Last week, I personally picked up my 5th BMW from this dealership. A 2021 X7 M50i. In addition… A REAL SPECIAL THANKS to my salesperson - Anthony Miccio, sales manager - Rodney Duran and service manager - Nick Giordano for making this most recent purchase ever so special. THANK YOU FRIENDS! C. Tom