Customer Testimonials
I’ve been in the market for a new car for over a year and couldn’t decide which one I wanted to buy. I kept searching and constantly changing my mind on the car. Everyone pretty much assumed that I wasn’t getting a new car. That all changed when I visited BMW of Brooklyn with a friend who was looking to buy a BMW. During my search, I did come across a few BMW models that caught my attention, but it wasn’t until I met Anthony Miccio, Client Advisor, that solidified my decision to buy a car. ...
BMW of Brooklyn always earns a 5 STAR score. Their service is simply the best. Their staff are always knowledgeable, professional, and courteous. I love giving BMW of Brooklyn my family’s business and recommending all my friends to this BMW dealership. Last week, I personally picked up my 5th BMW from this dealership. A 2021 X7 M50i. In addition… A REAL SPECIAL THANKS to my salesperson - Anthony Miccio, sales manager - Rodney Duran and service manager - Nick Giordano for making this most recent purchase ever so special. THANK YOU FRIENDS! C. Tom
Safarina Basil was the most courteous and professional sales representative I’ve ever met. I currently own an infiniti and she made the experience so pleasurable, I’m going to buy a BMW.
Thomas Ciranni is a great service rep. Always making sure job is done welll and taking great care of cars needs .. such a wonderful help
Throughout my entire car search I couldn't find the right person or deal for me. I felt like my entire car search I was dealing with strangers. When the manager of BMW of Brooklyn, Nick Hernandez, contacted me because I had written a bad review on a private leasing broker, he began to try and make things right. When I contacted him he began to get me the best deal I've received while also getting to know me on a personal level. He began to build rapport with me and I instantly felt like I was being treated ...
I was very satisfied and happy to get my car especially from Vlad.he was helpful and professional. He answered all my questions and concerns. I strongly recommend that place for anyone else who is interested in buying a BMW car. Just look for Vlad over there. Thanks you Ula.
Purchased my Certified Preowned X5 last week. The service I received was was flawless. Andy Tse was my salesman and is an asset to the BMW Brand. After four business days I drove the vehicle off the premises. Hugh Spence
After a bumpy and shaky start with the purchase of a 2017 CPO X5 this dealership made up for all the shortcomings I had with them. The General Manager of the dealership, Carmine and the Assistant Service Manger, Colton took care of all the issues to perfection. So much so they Carmine personally delivered the truck to my home in Long Island 30plus miles away from the dealership . I highly recommend BMW of Brooklyn!
Great experience with dealership, my client advisor Alex Luo was great throughout the whole process of purchasing a CPO X5. They have the best deals on CPO and I highly recommend working with Alex.
I have just leased my 2nd BMW in the last 3 months from BMW of Brooklyn. My other 3 BMW's were from Open Road in Edison NJ and I will never go back to them. I went to BMW of Brooklyn to get a price on a 2020 230i and Derick blew them away. So, when my 2016 X3 lease was up, I immediately went back to Derick and got another phenomenal deal. Derick is a down to earth, patient and all around great person. I will continue to use him in the future (3 years) and will be sending anyone who asks me ...
I’m very grateful to have encountered Derrick while looking to lease a new vehicle. He was very kind, patience, and knowledgeable. Some dealers can be very pushy and Derrick made me feel very comfortable taking my time. I will definitely be a customer for life.
Thank you BMW of Brooklyn for putting another great deal together for me (2 cars in 4 months). I have always had a great experience working with this dealership. The way you are treated by the staff and the ease of doing business with them is unmatched by any other dealership. Alex Lazebnik, Nick Hernandez and Nick Giordano have always treated me well and I strongly feel they appreciate their customers whether you are a first time customer or repeat customer. I can promise you that you will walk out of their showroom with a smile and a good feeling. Best dealership ...
Derick is the only dealer our family ever goes to at BMW. We are on our 3rd BMW and only have amazing things to say about Derick. He has always been available to answer our questions and he gets back to us immediately if we can't reach him ourselves. He offers a vast variety of options when it comes to BMW customizations and he is always honest and upfront about cost. His knowledge about BMW vehicles is impressive, allowing our family to feel good about our decision to lease only with BMW. We honestly appreciate the customer service Derick ...
I haven't yet purchased a vehicle from them. But I went and looked at a couple of certified pre-owned ones. Andy Tse was the person and he was great. Very helpful and friendly. No pressure, no hustle, no attitude. Really liked the overall experience I had. Looking forward to visit again soon,....so left the fifth star in the back pocket for now. 😉 -Mo
Colton was absolutely on point from the second we notified him of the check engine light issue. Right through greeting us at the door and helping us into a loaner and having our X3 back to us the very next day. Mr. Salazar is truly customer focused. I recommend Brooklyn BMS to all my friends and associates.
I had a great experience working with Derick. I didn’t spend more than 30 minutes sealing a deal on a brand new X3, he was very knowledgeable and straight to the point.
Went into BMW of Brooklyn and Nick Hernandez welcomed me and helped me out from start to finish with making sure I was happy and got the deal I wanted. No other dealer understood how I received the deal he provided. He was amazing and made the process so easy. Thank you Nick for your help 🙂
Just picked up another 5 series today. My salesperson Alex Lazebnik was awesome. Him and i worked together over the phone putting a deal in place for me which couldn't be beat. He took care of everything for me from the DMV, insurance and everything else. Best person to deal with! I had the opportunity to meet Nick Hernandez today, the sales manager. He was a wonderful, personable guy. I felt like I was part of the family. I would 100 percent BMW of Brooklyn. M Smith Brooklyn NY
Words can not describe the amazing experience that I had at Bayridge bmw. While looking for a specific car for my daughter, I decided to make the hour drive to Brooklyn. I was fortunate enough to have Derick as my salesman. His knowledge and patient were much appreciated by my daughter and I. He was very honest and did everything possible to ensure we got the best deal. I will definitely return to this dealership again to work with Derick when pursching another bmw in the future.
Eugene made the leasing of my 330xi a very smooth uncomplicated process. He took me through my trade-in and paperwork easily. More importantly, he continues to be there to answer questions about my new car. I look forward to working again with Eugene in 3 years when my lease expires. Damian was also very patient while explaining the controls.
Derick was phenomenal!!! He was very patient with me and made it happen for me. He listened carefully and offered me the best car for my needs. I was a bit nervous bc I never leased a car before. He was very thorough in explaining everything and even after I leased my car he continued to follow up. He’s very experienced and had a smile on the whole time. This is my first car from him and have to say I’ll be his lifetime client. I highly recommend go see Derick at bmw life quality. Intially, he was ...
The dealership, especially Derick made my first car purchase amazing. Friendly and professional service. Highly recommend Derick and BMW of Brooklyn to receive a fine German car with great attention to taking care of their customers
I recently came to BMW of Brooklyn to get my new car. My lease got to the end and a couple of months before that I called to the dealership. Since I was extremely happy with the job that was done by the previous dealer I dialed his number expecting to talk to him. However as I learned later, he left the company and his phone number was assigned to Shahid Saleem. I explained to Shahid the reason of my call and he in return promised to deliver the car of my dream by the scheduled date or earlier. I ...
From the moment I called to inquire about my BMW x2 till when I picked it up was a smooth transaction. Nick and his crew did an exceptional job and were always on there game and gave Me a great deal. I’m in love with my new vehicle. Thank you BMW
I bought my 430i from Derick and my brother recently acquired a 330i. Both times Derick was an absolute pleasure to work with and was determined to get us the perfect car for the right price no matter how many times we changed our minds. Everything about our experience was outstanding and I would highly recommend Derick to anyone who's looking to get their hands on a BMW.
I have to say I was very upset when I woke up one morning and saw my 5 Month old BMW X5 leaking Engine Coolant. I immediately called BMW of Brooklyn Service and the staff on the phone was extremely helpful transferring me over to Roadside Assistance to arrange a tow of my car to the service department. The tow truck arrived quickly and the operator was very friendly. I got to the service center half and hour after calling and was introduced to Colton. Colton from the start was very nice and attentive to all the needs I had and ...
Brought my 2018 X3 for its first service and a recall for a software update and fuel line check. I was directed to Isaac who explained to me what was being done and arranged for a loaner because this would take several hours to complete. Isaac called me the next day and said my car was ready. Everything went as smooth as can be as you would expect from BMW. Isaac was very professional and that was appreciated. The loaner was spotless when it was brought to me. This was my first experience with the service dept. at BMW of Brooklyn ...
Time flies and my next visit to BMW of Brooklyn came due unexpectedly. James Soriano as always politely and thoughtfully offered to me the closest appointment date with a loaner option. I caught myself on the thought that already got used to this level of service and to genuinely appreciate that, one has to think how difficult is to keep it constantly: every call, every day for each and every customer no matter of! If any “theater begins from the cloakroom”, the car service begins with an appointment. It happened that at the time of the appointment I could not ...
Mr. Derick Canarte is the ultimate professional who provided valuable oversight and served as the primary POC during the purchase of my 528i BMW. Mr. Canarte ensured that all information requested was immediately and appropriately addressed in an accuracy, complete and thorough manner. Mr. Canarte continuously applied the highest of principles to his work and towards his customers. The most prominent attribute of Mr. Canarte was his continual willingness to assist not only within the sales section; but, throughout the finance process regardless of his own work priorities and without expectation of personal gain.
After one phone call I realized that these people and different from other crapy dealerships around NYC. After an unrespectful and terrible experience at Rallye BMW in Long Island, I called BMW of Brooklyn and it was a great experience from the start until I drove my new car back from. I would recommend for anyone.
Alex Lazebnik was a pleasure to work with. Professional, knowledgeable, responsive and straightforward. Addressed and answered all my questions and concerns. Explained all the available options in a clear manner. Even after I picked up my vehicle, Alex immediately returned phone calls and was responsive to my needs. I would strongly and highly recommend him to anyone looking for a vehicle.
I got my new 5 series from BMW of Brooklyn this week, the process was very easy, Anthony was great and not pushy; they work with me to help me get the car I wanted without any hustle. I wont go anywhere else to get a bmw other than this place.
I recently leased a BMW 320i at BMW of Brooklyn. The experience I had exceeded my expectations. It was such a pleasure to work with my sales person, Derrick Canarte. Five stars for Derrick! You are so lucky to have him on your team! Derrick was incredibly easy to work with and attentive to all my needs. His main concern was to give me the best deal ever and he did without ever making me feel haggled, pressured or taken advantage of. He’s a true gentleman and certainly one of a kind! He totally dispelled my initial fears of ...
From the minute I walked into this dealership I felt a warm welcome with an almost quiet calm ambience. Unlike other dealers, there weren't salesman watching my every move and bothering me while I took a look around. My greetings were received at just the right time and I was under no pressure to speak to anyone about buying a car. I love that. I was able to absorb the inventory in peace. Derrick, my salesman is one of a kind. He's a gentlemen with great demeanor and doesn't have that "xxxxxx" salesman attitude for ...
I came to BMW of Brooklyn for my scheduled visit being absolutely sure that no matter who would be taking care of me and my car I was in good and reliable hands. And I was not mistaking. I met new people from Nick’s (...team but with the same attitude, same quality of work and the same level of care. My car was admitted by Raffy (Ralph Paillere), a very modest guy with a hardly noticeable but sincere smile on his kind face. Strangely, I met him for the first time. Everything that he had been doing displayed his ...
My experience with BMW of Brooklyn goes back for more then 6 years and have always received 5 star service for my BMW's. Nick Giordano and staff has always provided my family and I with prompt and friendly customer service. The work that has been completed on all of our BMW’s whether repair, maintenance or warranty work has always met our high level of satisfaction. Nothing can say more about then it's original name, Life Quality BMW. Truly, a place where we can go and expect quality.
I think it’s very important where you purchase your next vehicle. But what’s more important is who you work with during this stressful, long, energy draining process. I walked in to BMW and expected nothing less (my second vehicle with them) from my client consultant. Brandon is very attentive and you sincerely feel like he’s trying to help you. More and less, most dealers gets a bad name because of their sales person. They don’t create a personal connection and treating it like a robotic transaction, I’m glad that Brandon isn’t like that. He’...
My experience with BMW of Brooklyn was awesome! Derick was really helpful and I loved the fact that he didn’t make me feel the pressure I’ve felt at other dealerships, to make a purchase. Derick was eager to help me through every step of the process, up until I drove my Grand Coupe home. He still accepts my calls with all my questions and is always willing to help. Thanks Derick! You are AWESOME!😊
I recently received a phone call from my dealership “BMW of Brooklyn”. It was Antony(I am sorry for missing his last name). He kindly advised me that it was time to come and change the motor oil in my car. We scheduled an appointment convenient for me and acceptable by the requirements. I came in time and exactly at this moment the technician (unfortunately did not catch his name) emerged at the side of my car. He was polite, patient, with a reliable appearance as everything that carries the name of BMW. Then the sequence of the events demonstrated ...
Brandon was patient with our requests and gave us a great rundown on the different packages available to us while shopping for our first CPO bmw. It was a pleasant experience. Brandon was really polite and respected our space. He was not aggressive or pushy and was very understanding with answering our questions and requests. He made this financing experience so easy and stress free.
Right after the Easter long weekend from my long road trip. My BMW iDrive told me that it's due for oil change. I scheduled online on Tues for the appointment on Thu. I knew it's kind of short notice but I got a call back from the service dept to confirm my appointment. It was a good start. The day I brought in my car was a smooth process. I was immediate greeted by a familiar Service Advisor, Colton. He always cares about the customer and provides his best knowledge for your BMW service need. After my car ...
Picked up my 2018 X3 in mid Jan '18 and had a recall notice in mid March. Made an appointment for a Saturday morning. They had to check the installation of the spoiler and make sure all the screws were properly installed. As it turned out there was no problem at all and everything is fine with the X3. When I arrived they took my car right away and Isaac told me what was going to be checked and he would keep me informed as to progress, which he did. I was in and out within 90 minutes. The car was washed and ...
I recently brought my BMW in for service. I met with my service representative (Neil) and we went over the work that was to be performed. The work was performed promptly and Neil went over the invoice for the work that was done with me. I have been dealing with Neil and Nick the service manager and have always enjoyed great service here. They are very accommodating when you want to schedule service. They explain what service was performed. In the event that they find additional work that they believe should be done they always explain the nature of the ...
The Sales person and the General Manager worked with me to find the perfect car for my wife with exactly the options she wanted. This was easily the best car buying experience I have ever had. I will be a customer for life. Thank you again for your knowledgeable and professional staff.
Vald didn't keep his word and I have been a customer of BMW for 21 year and couldn't believe they let this happen..1 bad experience can lose u a life long customer..I hope they fix this
Just purchased a 2018 X3 and everything went very smooth as expected from a BMW dealer. I worked with Anthony and was very pleased with the whole experience. I first went to the dealer in NJ where I bought my first BMW and their price quote was nowhere near the price I got from Anthony. The car arrived on time, when promised and was equipped as I ordered. For my next BMW I will go to BMW of Brooklyn first. I have not gone to service yet but I expect the same level of satisfaction. So far so good. PS- love ...
From start to finish, the team of professionals at BMW of Brooklyn exceeded all expectations. I leased my prior Bimmer on Long Island but when I was looking for a replacement, I checked out other dealers and the Brooklyn One was the most attentive and courteous. Happy in my new 330!
i get new cars every 2-3 years and usually the experience is dreadful. i have to haggle, complain about BS fees that spontaneously appear out of nowhere at the time of signing, or the sales people lie. sometimes all of the above. this was probably my first ever car buying experience that didn't involve any of the above. i came in. asked about the car i wanted. i was offered a car off the lot close to what i wanted or a custom order. the first price they gave me was very good and honestly i would have agree ...
Alex was an excellent salesman. He was courteous, easy to speak with and understanding. He explained everything to me in a easy to understand way. I will definitely come back to BMW of Brooklyn for my next purchase and have already recommended him to my sister who will be returning a lease next year and change over to BMW of Brooklyn. Also, Manny from Finance was very well mannered and explained in detail all the terms and Justine was great in explaining how the car worked. BMW of Brooklyn has an excellemt staff and I highly recommend them.
I'd like to take some time to write this review from my truth experience with BMW of Brooklyn Service Center. Just want to be upfront that I didn't buy my car from BMW of Brooklyn. I always been skeptical about any dealerships in NYC as they've known to rip people off in NYC. I used to take my car to NJ for service but I took a chance this time and brought my car in BMW of Brooklyn for simple oil change just to get a feel of Service Center. However my whole experience with BMW of ...
Yes, I am here again and wow…… What a service center. I always feel like the red carpet is on the service floor at this service center and my BMW's and myself are the super stars. BMW of BROOKLYN is the only place I will ever bring my weekend ultimate driving rocket machine. An honest assessment of the repair needed, technical know-how, fair pricing, genuine BMW original equipment parts and a knowledgeable staff. Danny Dermody and Nick Giordano are my service advisers. Love them like family!
BMW in Brooklyn changed its name recently. For everyone who loves BMW, who considers himself as a member of Great and Glorious BMW family this event means something. For me it is an acknowledgment of the fact that this dealership belongs to us – brooklynites, serves us, helps us , exists as a part of our connection to BMW. It was my first visit to the same facility after its renaming. The same people met me inside, same smiles, same no-formal interest of my well-being, my business, and my day. From the very first moments I immersed into the atmosphere of friendship, ...
I came in for a battery replacement and was ready for the high price to maintain a BMW but Danny tried his best to get me the best price and I couldn't be happier. Now it was cheap still an expensive battery! Also don't expect it to happen all the time ever occasion is different but the service was quick and I have 0 complaints.
I have leased my third BMW from Life Quality BMW (now Brooklyn BMW) and have leased or purchased many vehicles over the years. My prior advisor retired and I work with Alex Gilkis. You can look as far and wide as you want in the tri-state area and you will not find a better dealership or advisor by a wide margin and on all of the factors that are important -- honesty, accuracy, attention to detail, fairness and follow-through. I strongly encourage you to meet with Alex Gilkis. He and the dealership are exemplary.
The hallmark of a great BMW service center. A honest answer and resolution to my BMW’s issue. I am always satisfied. 5 stars to Life Quality. 5 Stars to the people who works at Life Quality. Their team are the superstars.
Georgio (I think was his name) drove me home via their shuttle service. Let me start by saying that this guy was no nice and genuine, he conversed with me the whole ride home. There was no awkwardness whatsoever. He is also very patient and polite. I hope that Life Quality keeps him around, he's the type of person they need.
It's my second lease with Life Quality, and it was handled by the same salesman Alex Lazebnik. He did a great job for me again. I'm greatful to Alex for his impeccable service.
About 6 month ago I shared my impression of the experience of getting a new BMW X1 on the fields of this very useful website. It was really a pleasant one provided to me by Rory DeLouise and the manager Paul Toner. They did show themselves as the excellent representatives of Sales Department of Life Quality BMW. Today I would like to thank the other humble members of BMW family who does not sell the gorgeous cars but who makes them running flawlessly, who services them the way that does make a difference in our lives. It happens that my car ...
The service with Life Quality BMW was clean, simple, organized, and great experience. Communication prior to visit, during the time my car was held and upon pick up and return of the loaner vehicle was seamless. Wonderful experience and I would recommend them for purchase and service of your vehicle.
I am not used to leave reviews but this one was a must. I like to start saying that i was impressed with this location. After having some misunderstandings with the service advisor the Service Manager Nick got involved and took care of the situation and i was very happy. He arranged for me rental car because my car couldn't get fixed till the next day. Thanks Again Nick
I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with Catherine. The car for me sells itself the product is beautiful, It was a no brained for me to get myself into a BMW. Catherine treated me so kindly and had answers for all my questions. She was so respectful and lovely to work with, she's the best BMW has to offer.
Anthony's service was fantastic. He was very professional, and helped us find the right car and the right price. I'm in love with my new 2017 440xi and it wouldn't be possible without his help and his researching. I would only refer people to go to Anthony, and I wouldn't get a BMW anywhere less except for life quality. Also, a big part of my decision making was also because of Ellen was keeping me updated with different cars, events, and pricing. Thank you to the both of you!!
A truly unique experience being able to engage a sales person over the phone and conclude with what I describe as a phenomenal deal. No nonesense, no gimmicks. Drove into Brooklyn from NJ as no one else could beat their price. Car was ready and waiting for pick up. Spent less than an hour at the dealership turning in old lease and driving away in new car. Kudos to Anthony Miccio and the team at Life Quality BMW
I am a first time BMW lessee. I researched dealerships and found Life Quality BMW of Brooklyn to be great place to start my BMW experience. Rory DeLouise was very friendly. He took the time to sit down with me and talk over which model I was interested in and my needs. He helped tailor the packages and then worked with me on pricing. The test drive was pleasant, informative and stress free. I did not feel pressured to commit to anything which was a pleasant surprise. I walked away feeling good about my choice and Rory kept me posted ...
My wife Michele and I have been driving BMW's since 1999, we are well versed in the quality of what a great driver's car it is, their road capability is a well known benchmark. This is a review based on our new lease experience this past weekend 11/11/16, we returned a 2014 328 xi sedan, and leased a 2017 X3 2.8 SAV model. It all started inadvertently from me misreading an e-mail dated 11/4/16 from BMW Financial that I took LITERALLY, "The purpose of this letter is to discuss the lease termination in the next couple of months" so instead of checking I ...
