Great customer service. Great personal approach. Nick is the Best.
My experience with BMW service was much better than expected. They don’t play any tricks. I had issues with my engine oil filter. Initially, I went to a local auto shop. Make it short, the shop gave me a good price but they put in the wrong engine oil filter which costed me a brand new engine. I had to go to a professional. My first thought was BMW would rip me off too. I dealt with Nick, who was so helpful and kept me informed throughout the whole process. I got the car back fixed, as promised.
Love it, rides just like a camel. Lol
BMW of Brooklyn has save me from local rip off mechanics. I came to them to get an estimate and find out all the work that should be done by local mechanic was never done. My service advisor Danny is very helpful. He explained everything about the work that needed to be done and how long would it take. 1 week later I got my car and I am very pleased with service. Save yourself from local mechanics. Get a 2nd opinion from these people. Their prices and work are reasonable.
Let me start off by saying Usman was very helping with me and also patient throughout the day. But after leaving the Lot and drove to my destination the check engine light came on that's very unacceptable
Great experience! So happy I made the switch from Lexus to BMW. Juan was amazing and made the leasing process very pleasant and easy. Very satisfied. Highly recommend BMW of Brooklyn!